Frequently Asked Questions
Everything you need to know about shopping with PXG Japan
What are the standard shipping times within Japan?
Orders for in-stock items are typically processed within 1-2 business days. Delivery via Yamato Transport or Sagawa Express usually takes 2-4 business days depending on your prefecture.
Do you offer custom club fitting services?
Yes, we offer professional fitting sessions at our authorized performance centers. You can book an appointment through our website to have your clubs tailored to your specific swing profile.
What is your return policy for golf equipment and apparel?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that custom-built clubs are final sale and cannot be returned unless there is a manufacturing defect.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX, JCB), PayPal, and convenience store payments (Konbini) for your convenience.
Are PXG products purchased here covered by a warranty?
All authentic PXG products purchased through PXG Japan come with a limited two-year warranty covering defects in materials and workmanship under normal use.
Can I track my order status online?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.